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Tone Is a Choice

Recently, I heard from a client team about a misunderstanding over communication relayed in an email. As I sought to better understand the issue, it became clear that the communication miss was based not upon what was written, but the ways that the written words were interpreted. This is one […]

No Place Like Home?

Most of us know the Wizard of Oz line and this scene by heart – Dorothy realizing that home was at the heart of it all, clicking her ruby slipper heels together and reciting “There’s no place like home, there’s no place like home, there’s no place like home!” One […]

The Big Miss

I’m writing this week’s blog on the patio of my Airbnb apartment in Greece – my last day in Greece before traveling on to Iceland tomorrow for a couple of days before heading back to the United States. This past week I spoke several times for the INPACT EMEA & […]