The Illusion of Accountability

One of the first questions I ask business owners and leaders who come to me for a consultation is, “How are you doing with accountability?” Typically, when leaders are honest with themselves the answer is either “We could do a lot better” or “We are terrible at it.” Certainly, it […]

Assessing the ROIS

You’re probably guessing that this post is about ROI’s (Return on Investment), but you’re wrong. It’s about a concept that came to me during a recent leadership keynote I delivered. I was talking about one of my favorite topics – the ways that soft skills (e.g. people skills, social skills, […]