Don’t Take It Personally

Last week I wrote about phrases that pay and one phrase that doesn’t pay (“Do you have a minute?”). To remind you, it’s important to create or discover phrases that pay – simple phrases that are so clear, rich and recognizable that they pay great dividends for the brands they […]

A Tolerance Process

Recently, I wrote about the role and impact of tolerance in your leadership (and life), offering this truth: “Your leadership, your relationships and your career are not defined by what you preach, but by what you tolerate.” I’ve gotten a great deal of push back and resistance to this position […]

Leaders Are Honest About Their People

One of Jack Nicholson’s most famous movie lines (he has many) is “You can’t handle the truth!” from A Few Good Men, and it’s often true for all of us, especially as leaders. This past year, I’ve been sharing this uncomfortable truth, which has been disrupting leaders across the world […]