Tone Is a Choice

Recently, I heard from a client team about a misunderstanding over communication relayed in an email. As I sought to better understand the issue, it became clear that the communication miss was based not upon what was written, but the ways that the written words were interpreted. This is one […]

Lead Like Patton – NOT

General George Patton was in many ways an incredible leader and one who certainly had a significant impact on the outcome of World War II in Europe. While General Patton definitely utilized some leadership approaches worthy of modeling, some of his other tactics are not well suited for leadership today. […]