Tone Is a Choice

Recently, I heard from a client team about a misunderstanding over communication relayed in an email. As I sought to better understand the issue, it became clear that the communication miss was based not upon what was written, but the ways that the written words were interpreted. This is one […]

The Big Miss

I’m writing this week’s blog on the patio of my Airbnb apartment in Greece – my last day in Greece before traveling on to Iceland tomorrow for a couple of days before heading back to the United States. This past week I spoke several times for the INPACT EMEA & […]

A Few Good Questions

I’m writing this blog while taking a high speed ferry from the Island of Santorini, Greece to Athens, Greece, where I’ll be speaking and exploring over the next five days. This most recent business and travel experience and adventure has given me extended time and opportunity to ponder and contemplate […]

Who Is Carrying Your Culture Flag?

Don’t worry, this blog is NOT related to our current topic of interest – standing or kneeling during the National Anthem. However, it does relate to flags. Back to flags in a moment, but first a word about culture. One truth about culture is that every organization has a culture […]

What’s Your Word?

That’s the question – what’s your word? I’ll come back to that in a moment. I love history. I haven’t always loved history, but I started falling in love with it about 20 years ago as I started reading and understanding it better. I don’t particularly love historical facts and […]

Acorns and Oak Trees

We all know the proverb – “from little acorns mighty oaks do grow” – but do we believe it? More specifically, do YOU believe it and are you planting acorns? There are a couple of things you need to know about acorns and oak trees. First, it takes some time for the […]

What Baggage Will Your People Leave With?

Let’s get one thing straight right at the beginning – we ALL have baggage. Whether it’s emotional, family, parenting, education, relationship, religious, political or employment baggage. If  you’ve lived, then you have baggage. I often hear or read of people saying that they don’t have any baggage, but unless you […]

Level 5 Blind Spot

In 2001, Jim Collins published a book that went on to become a best seller (over four million copies) and is considered one of the most influential business books of our time. Good to Great: Why Some Companies Make the Leap… and Others Don’t (Harper Collins 2001) included a handful of […]

Are You at a Shift Point?

If you’re my age or older, there’s a pretty good chance that at some point you learned to drive a manual transmission (aka a stick shift). It’s also likely that you’re familiar with terms like “3-on-the-tree” and “four on the floor.” If you’re younger than fifty, it’s less likely that […]

Thank God It’s Monday

This coming Monday is a national holiday (Labor Day), and many people have the day off. However, not everyone gets the day off, and many of you may not know the original intent behind Labor Day. The idea for Labor Day came from the organized labor front and came about […]