The Unintentional Leader

I was recently meeting with a group of client team members, and upon entering the room one of the team members commented that I was not sitting at the end of the table, where most people sit when they’re leading a meeting. I told him that my choice of seat […]

Tone Is a Choice

Recently, I heard from a client team about a misunderstanding over communication relayed in an email. As I sought to better understand the issue, it became clear that the communication miss was based not upon what was written, but the ways that the written words were interpreted. This is one […]