The Illusion of Accountability

One of the first questions I ask business owners and leaders who come to me for a consultation is, “How are you doing with accountability?” Typically, when leaders are honest with themselves the answer is either “We could do a lot better” or “We are terrible at it.” Certainly, it […]

Beware Your Filters

No, not coffee filters—people and message filters. We like to think that we are thoughtful and discerning in our responses and with our reactions (or lack thereof). However, the reality is that we typically react to people, situations and communication based upon the filters through which we experience everything, which […]

How Lucky You Are to Be Alive Right Now

This past June, I had the honor to see the Broadway sensation Hamilton in New York City. Conceived, written and starring (until last July) Lin-Manuel Miranda, Hamilton tells the story of one of our often forgotten founding fathers, Alexander Hamilton. Based upon Ron Chernow’s biography, the show tells the story […]

Accountability and The Set Up

Accountability is about three things. First, making clear commitments. Second, telling the truth on yourself and owning your choices (that led to me not honoring my commitments). Third, recovering when I am out of accountability and learning from my failures. And I can only really learn from my failures when […]

What’s the Big Secret?

  In most organizations, the norm is to withhold information (especially financial information) from the team members, or to at least limit what information is shared with team members. I’ve heard many reasons for this withholding, but what message do we send when we choose not to let team members […]

Welcome the Silence

In speaking, presenting and even in one-on-one conversations, there’s a strong desire and often a perceived need to fill any empty space with words. That’s one of the reasons that we use filler words (e.g. um, ah, so, etc.) — we feel the need to make sure that we’re always […]

The Four Purposes of Life

A thought leader and friend of mine, Mark Henson (CEO and Founder of Sparkspace in Columbus) recently shared a unique form of a book review, and I’m borrowing his idea this week to share with you my key takeaways from Dan Millman’s powerful book, The Four Purposes of Life (New […]

What’s Your Single Standard of Conduct?

Today’s reality is that people want to believe that they can maintain and even promote two different personas – most often, one for personal life and one for professional. I’ve always maintained that there is no such thing – that there’s one you and that the core of you shows […]

Zeal the Deal!

Zeal the deal? What are you talking about, Jeff? I’m actually borrowing from the old business / sales saying: “seal the deal.” Typically, seal the deal means doing something to close or confirm an agreement or arrangement. While sealing the deal is important, I’ve learned that it’s much more important […]

Attitude Reflects Leadership

I love movies. More important, I love the lessons that movies can teach us – if we’re open and ready to hear them. One of my favorite movies and certainly one of my very favorite sports related movies is Remember the Titans (2000), starring Denzel Washington as the African American […]