No, not coffee filters—people and message filters. We like to think that we are thoughtful and discerning in our responses and with our reactions (or lack thereof). However, the reality is that we typically react to people, situations and communication based upon the filters through which we experience everything, which […]
What Did You Make It Mean?
April 20, 2017 Leave a Comment
I’ve written on this topic before, but the recent United Airlines fiasco has brought it back front and center for me, and hopefully for you. The concept is simple – whatever reactions I have (or you have) to people or situations, especially emotional reactions, are based upon what I make […]
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